We offer a 12-month warranty from the date of purchase on product faults purchased at our authorized stores.
Warranty is only applicable to the Youha motor with tamper-proof stickers. 30-day motor replacement if the motor is found defective. 1-year warranty covering the motor, other parts like the cups and valve are not covered. Please change parts regularly.
Thee warranty is non-transferable, non-negotiable, or non-assignable to a third party.
The warranty does not cover damage caused by the following:
- Misuse, abuse, negligence, or accidents in whatever manner caused
- Improper storage
- Unauthorized disassembly, repair, alteration, or modification of the product or components
- Failure to comply with the operating instructions supplied with the product
- Normal wear and tear, and
- Overflowing of liquid (water/milk entry) into the main pump
- Product defects by using the parts manufacture by other companies
Youha Philippines reserves the right not to repair any pumps that do not match the condition stated or purchased from retailers not listed on Youha Philippines’ website. Breast pumps sold by unauthorized resellers or purchased second-hand will not be repaired.
For repair of pumps due to causes other than factory defect, corresponding fees will be charged. Delivery fee is also cared for by the customer.
For Youha motor concerns, DM the store where you bought your Youha pump for initial assessment and purchase verification (can’t be through any other platform, can’t be claimed by another person).
The intimate nature of the breast pump and parts prevent us from accepting returns, but we’re always here and happy to help you get the best pumping experience possible should you need any support. Please email us at [email protected] and tell us your situation.